Frequently Asked Questions
Everything you need to know about your Strings Direct order
How long does shipping take within the UK?
Standard delivery typically takes 2-3 working days, while our Express service ensures your items arrive within 24 hours if ordered before 3 PM.
Do you offer international shipping?
Yes, we ship to musicians worldwide. Delivery times vary by location, but most international orders arrive within 7-14 business days.
What is your return policy for faulty items?
We offer a 30-day return policy. If your strings or accessories are defective, contact us for a prepaid return label and a full refund or replacement.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor its progress.
Are all the strings on your site genuine?
We only source directly from official manufacturers and authorized distributors to guarantee that every pack of strings we sell is 100% authentic.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.