Returns & Exchanges
At Strings Direct, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any unused and unopened items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log in to your account and select the order you wish to return, or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Package Your Items
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to prevent damage during transit.
Ship the Order
Affix the provided return label or address the package to our returns department and drop it off at your nearest authorized shipping carrier.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your requested exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing